Service Charge & Block Management

Full Property Management

Maintaining and repairing is a fundamental part of managing a property. We undertake all aspects of property maintenance and in administering service contracts on behalf of the client.

These will typically include such items as gardening and cleaning, day to day maintenance items, drain and gutter clearances, electrical faults, entryphones, fire alarms, etc

We can assist in the provision of security personnel, caretakers, and porterage.

Where plant and machinery exist such as lifts, boilers, water tanks and pumps, and solar panels, it is important for these to be maintained. Apart from the health and safety aspects, regular maintenance and servicing will assist highlighting any issues more quickly, and preserve the equipments longevity.

Fire, Asbestos and General Risk Assessments and where there are legislative and statutory requirements such as water treatment and electrical inspections are an important factor in the management of each property.

Major repairs and refurbishment projects to external and internal areas can be arranged for our in house Building Surveying Department.

We can arrange for Insurance quotations, reinstatement valuations, and assisting with insurance claims.

Size Of Property

At 1 Residential we can manage anything from 2 to 400 units. We manage anything from small victorian houses converted in to flats to huge London riverside developments.

Communication

Each property is allocated a dedicated property manager responsible for dealing with works, services and enquiries at the managed property.

All property managers have direct emails and telephone facilities and additional administrative support. One of our main aims at 1 Residential is to make sure leaseholders and directors can just pick up the phone or email their property manager. We do not operate a call centre, you will be put through to people who manage your property, to someone who knows your building. Communication is the key to our success and we pride ourselves on it.

Areas Covered

At 1 Residential we manage buildings in Central London, Greater London and the Home Counties.

With our bespoke information systems and highly trained and professional staff we are able to manage properties in many different areas. A lot of our properties are in central London, such as Knightsbridge, Fitzrovia etc however; we also have many outside London, such as Portsmouth, Brighton, Canterbury, Reading etc. Wherever your property is, give us a call and we can discuss your needs.

Buildings Managed

We currently manage all types of properties including Mansions Blocks, Purpose Built Blocks, New Builds, Converted property, and Listed Buildings.

We have experience of managing large residential estate, and mixed use developments with commercial and residential elements.

Accounting & Financial

All service charge funds are maintained in a clients account, separate from our own business accounts. We have a team of accounts personnel who deal with all aspects of financial control including credit control, preparation of management accounts, and liaising with the accountants to prepare the financial and service charge accounts.

License For Alterations

In the majority of commercial and residential leases, the leaseholder is restricted by the freeholder concerning the alterations that can be made to the property during their tenancy. If a leaseholder wishes to make an alteration for example as those listed below, they must acquire a licence to do so from the freeholder and in the first instance would recommend professional advice is sought to determine if the works require a licence.
Any work which affects the structure of the property or services to it;
Any work that can be seen from the outside; or
Any work on the outside of the property.

The process for granting Licence for Alterations we act on behalf of Landlord to evaluate Tenants proposals such as plans and specifications in order ensure that they are carried out to a high level of workmanship and in accordance with such documentation and then make an application to the Landlords legal representative for the drafting of the licence.

A Licence for Alterations is imperative to ensure that at Lease expiry, the Tenant is obligated to reinstate the premises to its original configuration and to avoid unnecessary disputes, especially where the reinstatement covenants in their Lease are silent or poorly worded or do simply not exist.


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Office Details

It is no exaggeration to say that without 1 Residential and the tireless efforts of Ryan and Christian, we would have never been able to sell our flat in Tooting, allowing us to move into our dream house. Ryan’s experience, patience, honesty, listening ear and constant follow-up with all parties made it all possible. We could not have done it without him, certainly not with our sanity intact!

It’s not every day that you think your estate agents are so good that you invite them to your house warming in the new place, but that is precisely what we’ve done. Don’t sell your property with anyone else. The care and individual attention we received was second to none and 1 Residential’s core values of honesty and transparency shone throughout the process.

Claire Dow

Ryan and Christian helped me to sell my flat and were completely professional and informative throughout keeping me up to date with the process at least once a week and being very proactive with getting any updates from the solicitors dealing with the sale. I would thoroughly recommend over the “chain” estate agents owing to their very good customer service with a personal touch.

Andrew Tsui

We were initially drawn into 1 Residential’s stylish modern offices, and having registered with them they then found us a rental property very quickly. Being new to the property market we found them to be very helpful and answered all of our queries in a professional manor.

Nick Wilson

We used 1 Residential Estate Agents to sell our flat and they were excellent. We had a chain collapse but they found new buyers for us and really helped push the sale along with calls to Solicitors etc in order to meet our deadlines. Ryan and Christian were fantastic and could not have done any more to help us. I would definitely recommend using them to sell your property.

Leanne Baker

We recently rented a flat in Tooting through 1 Residential and they provided a very professional service and helped us with all our queries. Would recommend them to others.

Ben Gould

I found them extremely helpful very professional and they kept me updated on a regular basis. I will be using them again.

David Diamond

We were initially introduced to 1 Residential due to the sale of a property in Thornton Heath, thanks to them we go the house we wanted, lots of issues with other estate agents and Ryan at 1 Residential helped us through the whole process, our flat sale fall through and Ryan took matters in his hands always going the extra mile to help us not to lose the property that we bought, finally it was all completed and we are now living in our new house! It wouldn’t have been possible without 1 Residential’s help. Thanks Ryan. David and Adriana Castillo

Adriana Castillo

Inventory Genie have been conducting inventory and check in reports for 1 Residential for just over 5 months now. I have dealt with both Christian and Ryan who iv found to be friendly, reliable, trustworthy and knowledgeable. When meeting their tenants, wev never had any complaints. Would highly recommend.

Maria Angelos